Porting your existing numbers to the 25-Line account

You do not have to give up your existing phone numbers when you move to the 25-Line account — most UK numbers can be ported in.

1. Gather your current numbers and a recent bill or letter from your existing provider showing the account holder and installation address.
2. Raise a porting request with our support team, providing those details. Proof of identity and address may be required under UK telecoms regulations.
3. Keep your existing service active until the port completes — do not cancel it, or the port can fail.
4. Once ported, the numbers land on your account and you route them to lines, IVRs or queues like any other DID.

Numbers you hold with us are yours for life and can equally be ported away again at any time, so you are never locked in.