Transcom Support Community

How can we help?

Documentation, guides and known issues for every Transcom product — hosting, antispam, fraud scoring, VoIP, VPS, SmartDNS, dropcatching and more. Browse the knowledge base, follow what we're building, report a bug, or ask the community — with answers from the people who actually run the platform.

1,002Help articles
951Discussions
346Resolved
5,405Members
13.8MViews
34Products

Browse by product area

8 areas · 34 products

Featured products

Most active right now
Services 630k views

Deep Packet Filter

Blocks adverts, malware, tracking, telemetry and phishing at the network level. Stops it all before it ever reaches your devices.

35 articles · Open →
Antispam 618k views

MxGuard Business

Business-grade antispam and email security for whole domains. Advanced filtering with generous message retention.

29 articles · Open →
Antifraud 537k views

Veritus Business

Fraud scoring at signup for busy businesses. Higher volume with richer rules and controls.

40 articles · Open →
Services 502k views

Managed Email

Professional business email on your own domain, fully run for you. Mailboxes, filtering, backups and support all included.

31 articles · Open →
Services 499k views

Chat Widget

Add live chat to your website in one line — completely free. A friendly chat bubble so visitors can reach you instantly.

23 articles · Open →
VoIP 487k views

Free SIP Account

A full SIP identity on Transcom's UK telephony network. No cost, no contract — create it and start calling.

33 articles · Open →
Services 474k views

MailProof

Verified proof-of-delivery email for the messages that matter. Send with a tamper-evident record that they were received.

29 articles · Open →
Services 449k views

TDesk

Transcom's all-in-one hosting and control panel. Websites, email, DNS, billing and more across every plan tier.

38 articles · Open →
Forensics 447k views

Website Penetration Testing

A manual ethical-hacking assessment of your website. A real tester probes it the way an attacker would.

24 articles · Open →