Remote and mobile working: callback, DISA and forwarding

The 25-Line account is not tied to the office. Several features keep remote and mobile staff on the same system:

• Call forwarding sends inbound calls to mobiles or other numbers when needed.
• Callback routes a DID to a callback flow so a call comes back to the user, useful for controlling cost when staff are abroad.
• DISA (Direct Inward System Access) lets staff dial in to the account and dial out again, presenting the business Caller ID from wherever they are.
• Extensions and sub-accounts let home-based staff register a softphone and appear as a normal internal extension.

Internal VoIP-to-VoIP calls between all these users are always free, wherever they are in the world.