Call recording and transcription for compliance and QA

Contact centres and support desks often need a record of calls. The 25-Line account supports both:

Call recording captures a call and delivers it as an audio attachment by email — invaluable for training, quality assurance and resolving disputes. It is charged at a small per-minute rate (0.005 per minute on the Optional Services rate card).

Call transcription automatically converts call audio to text and emails it to you, charged per minute (0.100 per minute).

Both are opt-in and billed only on the calls you record or transcribe. If you record calls, make sure you meet your obligations to inform callers, for example via an IVR announcement at the start of the call.