Call recording and call transcription options

Two optional features help you keep a record of what was said on a call:

Call recording captures any call and delivers it to you as an audio attachment by email — useful for training, dispute resolution or simply keeping notes. On the Optional Services rate card this is charged at a small per-minute rate (0.005 per minute).

Call transcription goes a step further and automatically converts the audio of a call to text, which is then emailed to you. This is charged per minute (0.100 per minute on the Optional Services rate card).

Both are opt-in and billed only on the calls you choose to record or transcribe, so there is nothing to pay unless you use them. Please make sure you comply with the relevant rules on informing parties that a call is being recorded.