Smart inbound routing: time conditions and Caller ID filtering

Two routing tools let you decide exactly where each inbound call goes:

Time conditions route a DID by time of day and day of week — for example send calls to your team during office hours and to voicemail or a callback message overnight and at weekends.

Caller ID filtering creates routing rules based on the caller's number. You can send known VIP customers straight to a person, divert nuisance numbers, or handle calls from a particular region differently.

Used together, these let a single DID behave completely differently depending on when the call arrives and who is calling — all configured in your account with no hardware involved.