Ring groups and calling queues: making sure calls get answered

Two features help you make sure inbound calls are always picked up:

Ring groups route an incoming call to a designated group of extensions at once (or in sequence) based on who is available. Ideal for a small sales or support team where anyone can take the next call.

Calling queues hold callers in line and connect them to agents as they become free, playing hold music or messages while they wait. Agents can be static (permanently assigned) or dynamic (logging in and out of the queue as their shift starts and ends).

Both features are included with your account at no extra cost and can be combined with the digital receptionist and time conditions for a complete call-handling flow.