Understanding your 99.9% uptime SLA and custom retention

Scale is the only tier with a contractual 99.9% uptime SLA, backed by the active-active UK/Helsinki architecture. Incidents are posted at veritus.uk/status.

Scale also unlocks custom data retention and rule scopes. Rather than a fixed history window, you agree a retention period that fits your compliance obligations — useful if your clients have their own regulatory requirements — while personal fields are still redacted at the end of the window with scores and reasons preserved.

Your dedicated account manager is the person to arrange both the SLA terms and your retention configuration; raise them during onboarding rather than after go-live.