How do I handle out-of-hours calls to my Freephone number?

Use time conditions to route your Freephone number differently outside working hours:

1. In My VoIP, create a time condition with your opening hours.
2. Point your 0800/0808 number's inbound route at it.
3. Set the in-hours destination (team, IVR or queue) and the out-of-hours destination (a closed-message greeting, voicemail-to-email, or an on-call mobile).

Calls are then handled automatically by the clock — no manual switching. Add extra rules for weekends and bank holidays so callers always hear the right message.