How do I add a call queue to my 03 number?

A queue holds callers in an orderly line when everyone's busy:

1. In My VoIP, create a call queue and add members — fixed extensions, or agents who log in and out per shift.
2. Choose the on-hold music or upload a custom recording, and set the maximum wait time and overflow destination (voicemail or another number).
3. Point your 03 number's inbound route at the queue, on its own or after an IVR menu.

Callers now wait in line and connect to the next free agent, rather than hearing an engaged tone when your team is on other calls.