Ring Groups and Call Queues on Your 03 Number

Because your 03 number is delivered to your FreeVoIP account, you can put a full team behind it.

A ring group rings several extensions at once (or in turn) so the first free person answers — good for a small team where anyone can help. A call queue holds callers in an orderly line with music on hold and connects them to agents as they become available, with either fixed members or agents who log in and out per shift.

You can play custom on-hold recordings, set how long callers wait before overflowing to voicemail, and combine queues with an IVR so people reach the right team first. It turns one national number into a proper contact centre.