How many calls can my DID handle at the same time?
That's set by the number of SIP lines on your FreeVoIP account, not by the DID.
A free account includes two SIP lines, so two simultaneous calls. If your DID needs to take more at once, add extra lines from My Account, up to the 25-line SIP account (£25/month) aimed at offices.
A good rule of thumb: match your line count to the most calls you'd expect ringing in the same minute. Anything beyond your line limit can be sent to a call queue or voicemail rather than getting an engaged tone.

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