Record and Transcribe Calls to Your DID

Inbound calls to your DID can be recorded and even transcribed to text automatically.

Call recording captures the conversation and can deliver the audio to you by email, which is invaluable for training, quality monitoring, dispute resolution and compliance. Automatic call transcription converts that audio into readable text, so you can skim what was said without listening back to the whole call.

Both features live in your FreeVoIP account and apply to calls arriving on your DID, giving a solo trader or a full team the same record-keeping tools the big call centres use.