Add a Digital Receptionist (IVR) to Your DID

A DID can answer with a digital receptionist — the auto-attendant menu that says "press 1 for sales, 2 for support."

Upload your own greeting, map each keypress to a destination (an extension, a ring group, a queue, a mobile or voicemail), and callers route themselves to the right place without a human operator. You can nest menus, offer a callback option, and use custom recordings throughout.

An IVR makes a one-person business sound like a department and stops a growing team from missing calls because everything landed on one handset. It's built into your FreeVoIP account and applied to any DID you own.