Adding the live chat widget to your website

TDesk's live chat is included on every plan and takes one line of code to switch on.

Steps

1. In the panel, set up the chat widget for the site you want it on.
2. Copy the single script tag the panel gives you.
3. Paste it into your site's HTML (typically just before the closing </body> tag). If your site runs in Shop mode or on a supported template, add it the same way.
4. Reload your site — the chat bubble appears.

Handling conversations

Incoming chats arrive in your shared inbox in the panel. You'll get a 30-second ring from any panel page when a new one comes in. Open the conversation to reply; you'll see typing indicators and read receipts, and any teammate can take over a live chat.

Tip: the AI chatbot can answer common questions automatically from your site content and hand off to your team when it's stuck, so you don't have to staff the inbox every hour of the day.