How to contact Deep Packet Filter support

Deep Packet Filter (DPF) includes 24/7 UK customer support from real engineers — not a chatbot or an overseas call centre. Here's how to reach us.

Phone: 0808 304 8316 (free to call). Our switchboard is also on +44 (0) 1273 257623.

Email: support@transcom.net

Support tickets: raise a ticket through the support system for anything that isn't urgent, and we'll follow it up.

VOIP: if you have a FreeVOIP account you can reach support on extensions 100 or 102.

DPF is a service of Transcom Internet Services, based at Concorde House, Brighton, and operating since 1993. When you get in touch, have your account or subscription details ready so we can find you quickly. We can help with setup on any device, white-listing, DNS addresses, billing and troubleshooting.