Where do I find my DNS server addresses?

When you subscribe to Deep Packet Filter (DPF), your primary and secondary DNS server addresses are sent to you by email within minutes, in your access ticket. You'll need both addresses to complete setup on any device or router.

Haven't received the ticket email?

• Check your spam or junk folder — automated emails sometimes land there.
• Confirm the email address on your order is correct.
• Allow a few minutes after subscribing for the ticket to arrive.

If it still hasn't turned up, contact our support team and we'll resend it. You can reach us 24/7 by phone on 0808 304 8316 (free), via our support ticket system, or by email at support@transcom.net. Have your account details ready so we can locate your subscription quickly.