How do I follow up on leads the widget collects?

The Chat Widget can capture a visitor's name and email during a conversation, so even if a chat ends without a sale you have a way to reach them again. Those details are attached to the conversation in your TDesk inbox.

To follow up, open the conversation, note the contact details the visitor provided, and get in touch by email or by re-engaging them next time they visit. It's a simple safety net that turns a passing chat into a lead you can nurture later.