What if Veritus blocks a real customer?

What if Veritus blocks a genuine customer?

No fraud model is perfect, and Veritus is built to learn from mistakes. If a real customer is blocked or flagged (a false positive), or if a fraudulent signup slips through:

1. Open the check in your Veritus dashboard, where you can see the score and the reasons behind the verdict.
2. Mark the outcome as correct or incorrect.
3. That feedback is fed back into training, and the model retrains to reduce similar mistakes in future.

To reduce false positives in the first place, consider widening your review band so borderline signups are sent for a quick human check instead of being blocked automatically. Over time, as the model self-learns from your confirmed outcomes, verdicts become more accurate for your specific audience.