How do I add DID numbers and route them to my lines?

You can add as many DID or special numbers as you need and point them at your 25 lines.

1. Add the number(s) to your account.
2. Choose a destination for each — an IVR, a queue, a hunt group or a specific extension.
3. Apply routing rules if required, such as time-of-day or failover routing, so calls go to the right place at the right time.

Because the 25 channels are shared across the account, any of your published numbers can ring through as long as a channel is free. Contact Transcom support to provision numbers or set up more complex routing.