How do I set up IVR menus, queues and hunt groups?

The 25-Line SIP Account includes full IVR menus, call queues and hunt groups. In broad terms:

• IVR menu — create an automated greeting that lets callers choose an option (for example "press 1 for sales, 2 for support").
• Call queue — hold callers in order and connect them to the next available agent.
• Hunt group — ring a defined group of extensions so any available person can answer.

These can be combined — for instance, an IVR option that feeds into a queue backed by a hunt group. If you would like help designing your call flow, contact Transcom support and we can advise on the best structure for your team.