Coming soon: optional AI auto-answering

An optional upgrade is on the way: AI auto-answering that replies from your own knowledge base 24/7.

This is a paid upgrade you can switch on whenever you want. When enabled, the AI can answer visitor questions around the clock using content you provide, so common questions get handled even when your team is offline.

Importantly, live human chat remains 100% free — the AI auto-answering is an optional extra on top, not a replacement for the free service. You can carry on using live human chat forever at no cost and only add AI if and when it suits you.