Troubleshooting: my purchased domain hasn't appeared yet

If your premium name hasn't shown up in TDesk, work through this before contacting us:

1. Check your order confirmation email — confirm payment actually cleared, not just that checkout started.
2. Allow for the extension's timeline — gTLD (.com/.net) transfers can take several days; .uk names are usually same-day.
3. Look for registry emails — Nominet or the losing registrar may send a confirmation you need to be aware of (our team completes the change, but keep an eye out).
4. Refresh the Domains list in the panel — newly landed names occasionally need a page reload.

If 5–7 business days have passed with no domain and no update, contact support with your order reference and the exact name. We'll trace the transfer at the registry and get it moving.