IVR digit timeout too short for elderly callers
Our IVR 'press 1 for sales' hangs up if the caller doesn't press within about 3 seconds. Older customers can't react that fast. No setting to extend the digit timeout that I can find.
Our IVR 'press 1 for sales' hangs up if the caller doesn't press within about 3 seconds. Older customers can't react that fast. No setting to extend the digit timeout that I can find.
0 comments
Sign in with your TDesk account to comment.